V E U Z
Veuz Concepts

Customer Relationship Management

Veuz Concepts

Want to know about CRM ?

Customer relationship management(CRM) is a toolkit that can enhance your business relationships. A CRM system assists businesses in staying connected to customers, increasing productivity, and improving revenue.

When people talk about CRM or CRM solutions, they refer to a CRM system, which can be a tool that aids in contact management, sales management, productivity, and other areas. CRMs, connect all of your sales leads and customers' data in one place. It categorizes all communications (form fills, phone calls, emails, text messages, and meetings), documents, quotes, purchases, and tasks related to each lead and client. Your entire team can access that information at the right time—to close a sale or provide exceptional service.

A CRM solution helps you to focus on your company's connections with specific individuals — such as customers, service users, colleagues, or suppliers — throughout the lifecycle of the relationship. This means you can find new customers, win their business, and provide support and additional services at each stage of the relationship.

Here are 7 ways CRMs help you !

1
Veuz Concepts

Enhanced customer service

Modern CRMs are endowed with several functionalities, but it was designed to improve business-customer relationships, which remains CRM's primary benefit A CRM centralizes your contacts and key customer data like demographics, touchpoints, purchase history, and cross-channel interactions making it accessible to your team. CRMs ensures a better customer experience, driving overall satisfaction for the company.

2

Expand sales

A CRM tool streamlines sales processes, builds pipelines, and automates tasks, centralizing data for easy analysis and increased productivity. It allows employees to adjust as issues arise and saves time by automating admin tasks enabling relationship building, and notifying employees when to engage leads, tracking all interactions across channels.

Veuz Concepts
3
Veuz Concepts

Create breakthroughs with Analytics

CRM software transforms customer data into actionable insights with metrics like click-through and bounce rates to refine campaigns. With dashboards and reporting, teams can access key data, automate tasks, and monitor progress and goals at a glance.

4

Improved productivity and efficiency

CRM uses marketing automation technology which reduces the mundane tasks that preoccupy your employees. It helps them manage their time better by making them focus more on tasks that require human attention, such as content creation. CRMs give you sound advice on where and how to improve your workflows in business processes. It can also minimize human errors as it automates all the tedious processes.

Veuz Concepts
5
Veuz Concepts

Centralized database that segments customers

CRM excels at creating a centralized database making it accessible to all employees. Customer records prove vital in helping sales team save time by offering insights into past behaviours, enabling them to address specific needs. It also helps companies segment and prioritize customers, identifying top visitors and preferences, allowing for targeted marketing efforts.

6

Sales forecasting on the dot

Get real-time insights about your sales cycle performance with automated sales reports in CRM software. This feature is a great way to identify critical trends and adjust goals and metrics from the past to accommodate projected performance.

Veuz Concepts
7
Veuz Concepts

Communicate better with your team

A CRM can help you communicate better with your customers by helping your team communicate more effectively with each other. Making it easy for your employees to see who is speaking with potential customers enables you to maintain a unified brand voice. Users can tag each other on projects and send messages and emails within one system.

CRM and AI

Using AI and machine learning in conjunction with a customer relationship management (CRM) system has now become one of the most effective ways to accelerate sales cycles and improve the retention of customers.

The newfound power of predictive technology will allow companies to deliver personalized, predictive experiences across all their communication channels due to personalization algorithms that can target customers based on their preferences and predilections.

Moreover, by implementing machine learning algorithms into their CRM infrastructure, businesses can automatically capture actionable data from various sources—such as email marketing campaigns, webinars, online surveys, phone calls, and social media posts. Which can help make sense of what their customers are saying about them so they can use the information to create targeted messages to engage customers through more compelling content.

Cloud-based CRM

Cloud-based CRM is revolutionizing the way companies do business. With this technology, employees work remotely and can access their data from anywhere and on any device with internet access. Collaboration across departments, businesses, and even countries has been made easier with Cloud-based systems.

With cloud CRM solutions, all your data is stored and served using the Internet with no hardware or software to install. This means you can access your information from any device - a tablet or a smartphone – to remain connected with your customers wherever they are.

The top Cloud CRM systems allow you to store sensitive data at a distant data center securely. The high level of protection eliminates the possibility of unwanted access. CRM host servers use advanced technologies and additional safety procedures to monitor the security of your data.

Types of CRM

CRM systems come in a wide range of forms and categories. These five CRM systems can help you determine the best fit for your business.

01

Lead management CRM

Lead management is a CRM system for collecting and managing customer information. Lead management software (LMS) helps companies find potential customers across sales channels – from web applications to phone calls, mobile devices, and social media. It also enables the customer to generate and capture leads, nurture them into paying customers and turn them into deals.

02

Sales management

Sales management is the primary goal of this CRM system. It is a central hub for all incoming orders, sales processes, and marketing activities. It also provides an overview of each channel and its tracked performance.

03

Contact management CRM

This type helps businesses to manage and grow their contacts. It records all the details from past client interactions, including name, email address, and other information such as phone number or physical location. This CRM type gives all the necessary tools to work with existing clients.

04

Marketing CRM

Marketing CRM systems help build a meaningful relationship with your existing customers while promoting lead generation. By using email, SMS, phone, messengers, or social media to contact them individually with targeted offers and deals, you can further improve your conversion rate by providing valuable information that your customers want.

05

Helpdesk CRM

With this powerful CRM solution, your business can create an outstanding customer experience. Helpdesk and customer support agents can communicate with clients in real-time via live chat to resolve issues faster and more effectively.

Experience the Difference
Start Your Journey with Us

Request a Quote
Let's chat

Ready To Discuss Your Project?